FAQ (Frequently Asked Questions)
FREQUENTLY ASKED QUESTIONS
THE BOOK
What is this book? A 408-page limited edition hardcover photography book documenting twenty years of Greyhoundz — one of the most significant bands in Philippine music history. Photographed and written by Niña Sandejas, a photographer who earned her access over two decades of presence and trust.
What are the book specs? 408 pages. 9.5 × 11 in, 28mm thick. Hardcover with matte lamination and gold stamping. Gold sprayed edges. 128gsm gloss art paper interior. 2.4kg.
What are the three tiers?
- Standard — ₱4,990. One copy of the book.
- Signed by Niña — ₱5,990. One copy signed by photographer Niña Sandejas.
- Limited Edition — ₱9,990. One copy signed by both Niña Sandejas and the members of Greyhoundz. Limited to 100 copies only.
PREORDER
When will my book arrive? Books are estimated to arrive September 2026. We will notify you via email once your order ships.
What is the preorder price and when does it end? Preorder pricing is available until May 10, 2026. Regular pricing takes effect after that date. The preorder closes entirely on June 1, 2026 or until supplies last — whichever comes first.
Why are you taking preorders? This book is independently published by alt164 press. Preorders allow us to confirm production and ensure every copy finds its home before the books arrive. Your payment goes directly toward funding the book.
Can I cancel my preorder? Cancellation requests must be submitted before May 31, 2026 by emailing orders@alt164.press with your order number and the subject line "Cancellation Request." No cancellations or refunds will be accepted after this date, no exceptions.
PAYMENT
What payment methods do you accept? We accept credit and debit cards, GCash, QR Ph, and InstaPay via HitPay gateway at checkout.
Can I pay via bank transfer? Yes — bank transfer is available via QrPH and Instapay at checkout. It processes automatically so you don't need to send us a screenshot or wait for manual confirmation.
Can I pay in installments? We do not currently offer installment payment options.
Is my payment secure? Yes. All payments are processed through HitPay, a BSP-regulated payment gateway. We do not store your payment details.
SHIPPING
How much is local shipping?
| Region | Rate |
|---|---|
| Metro Manila | ₱500 |
| North Luzon | ₱550 |
| South Luzon | ₱550 |
| Visayas | ₱600 |
| Mindanao | ₱600 |
Why are shipping fees this high? Your book is a 408-page hardcover shipped in a protective box. Total package weight including secure box and packaging is up to 5kg. Shipping rates reflect courier costs charged by LBC including fuel surcharges that update every 2-weeks, full insurance coverage of the item, and door-to-door delivery from our warehouse and packaging facility outside Metro Manila.
How will my book be packed? Each book is shrink-wrapped, placed in a fitted box, and secured with protective packaging before shipping. Total package weight is up to 5kg.
Is my order insured? Yes. All local orders are fully insured via LBC's valuation coverage. In the unlikely event of loss or damage during transit, your order is protected.
Which courier do you use for local orders? All local orders are shipped via LBC Express door-to-door.
How do I track my order? Once your order ships, you will receive a shipping confirmation email with your LBC tracking number. You can track your order at lbcexpress.com.
Can I change my shipping address after ordering? Please email orders@alt164.press as soon as possible if you need to update your shipping address. We will do our best to accommodate changes before your order ships. Once shipped, we cannot redirect your package.
INTERNATIONAL ORDERS
Do you ship internationally? Yes, but international shipping is handled manually due to ongoing global logistics disruptions, including Middle East airspace closures affecting standard postal routes and significant courier rate increases and fuel surcharges in 2026. We are unable to offer automatic international shipping at checkout at this time.
How do I place an international order? Email us at international@alt164.press with:
- Your country and city
- Which edition you would like to order
- Your complete shipping address
We will calculate your shipping cost based on current courier rates and send you a invoice for the total amount.
Why is international shipping so expensive? International shipping for a 5kg package via air parcel is significantly more expensive than domestic shipping. Rates vary by country and are affected by fuel surcharges, airspace restrictions, and courier pricing.
Am I responsible for customs and import duties? Yes. alt164 press is not responsible for any taxes, duties, or customs fees charged by your country upon arrival. These are the responsibility of the buyer.
DAMAGED OR DEFECTIVE ITEMS
What if my book arrives damaged? If your book arrives damaged or defective, please email support@alt164.press within 7 days of receiving your order. Include your order number and clear photos and video of the damage. We will review each case individually and do our best to make it right.
What if my book is lost in transit? All local orders are insured. If your order is confirmed lost by LBC, please email support@alt164.press with your order number and tracking details.
Do you accept returns? All sales are final. We do not accept returns except in cases of damage or defect as described above.
CONTACT & SOCIAL MEDIA
How do I contact alt164 press?
- Order concerns: support@alt164.press
- International shipping: international@alt164.press
- Press and media: info@alt164.press
Where can I find alt164 press on social media?
- Instagram: @alt164press
- Facebook: facebook.com/alt164press
Where can I find Niña Sandejas?
- Instagram: @ninasandejas
- Facebook: facebook.com/nsandejas
-
Website: ninasandejas.com
ABOUT ALT164 PRESS
What is alt164 press? alt164 press is an independent Filipino music photography publishing house founded to preserve the visual stories of the Philippine music scene. We produce limited edition photography books sold direct to collectors. The Greyhoundz book is our inaugural title.
Who is Niña Sandejas? Niña Sandejas is a Manila-based music photographer with over twenty years of experience documenting the Philippine rock and hip-hop underground. She is a photographer, writer, and founder of alt164 press.